Returns and Refund Policy

Returns and Refunds

At HIGHOHAY, we want you to be satisfied with your purchase. However, for hygiene and safety reasons, the following items are non-returnable and non-refundable:

• Food, beverages, and supplements
• Fashion items (clothing, accessories)
• Health wellness products/consumables
• Personal care items

For all other eligible returns:

• Initiate a Request: Contact our Customer Service within 30 days of delivery via:
• • Email: support@highohay.com
  • Live Chat: Available on our website.

• Return Authorization (RA):
  • An RA number is required for all returns. We will provide one after reviewing your request.
  • RA numbers expire in 7 days—returns received after this period will be refused.

• Conditions for Refund:
  • Items must be unused, in original packaging, and shipped freight prepaid.
  • Refunds are processed only after we receive and inspect the item.

• Defective/DOA Items:
  • Eligible for replacement only (same product/model).
  • Must include original factory packaging; deviations incur a 20% restocking fee.

Note:

• Write the RA number on the shipping label (not the carton).
• Returns shipped freight collect or without an RA will be refused.
• Refund amounts are based on the purchase price or current price (whichever is lower).

For questions, contact us at support@highohay.com.